Q: What payment method your company accepts?
A: L/C, T/T, Western Union, Alibaba Trade Assurance are available
Q: What is the price term and payment condition?
A: We can offer you FOB/CIF/CFR/EXW price term and the payment condition is 100% before shipment.
Q: Can I get some samples for test before I place an order?
A: Sure, samples will be offered with sample fee & freight.
Q: How about the delivery time?
A: Sample orders will be shipped out within 10 days if have stock. Big orders will depend on the order quantity and stock.
Q: How can I know more about your products?
A: You could check and download our catalogue from our website. Before you download, please contact with us and gain the password.
Q: How can I contact you guys?
A: You can contact us online in TradeManager, skype (tanhitop), whatsapp/wechat/Tel(+86 18624064438).
Q: How about the package?
A: Neutral Package/ plywood pallet/ plywood case/Customized Packing/suffocating-free wooden case.All of the products are well packed.
Q: How is your quality?
A: Our quality is approved by market of USA, CANADA, BRAZIL, CHILE etc America; UK, Germany etc European country; AUSTRALIA ; SOUTH AFRICA;EGYPT, UAE etc middle east.Quality is very stable, and strict quality control is offered.
Q: How about your development ability?
A: We have supplied large quantity OEM parts for foreign master machine manufacturers nearly 15 years. And now we develop new products every year.
Q: What shipping way you can offer?
A: We can deliver goods to you by sea, by air, by express or by train. It is depend on your request.
Q: Which port of loading you often use?
A: Usually use Dalian and Shanghai port. If you choose FOB price term, we will also send goods to appointed port.
Q: How to solve the quality dispute problem when goods sent to customer?
A: We need customer offer the professional test report of the quality problem. Then we will discuss with our technical section and offer the reasonable reply within 3 working days. If it is our quality problem after identification, we will undertake and resend goods in next shipment.